GDPR Information
Last updated: September 2026
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that applies to organisations processing personal data of individuals in the European Union. Although Serene Isle is based in Australia, we are committed to upholding high standards of data protection for all our users, including those in the EU.
Data Controller
Serene Isle acts as the data controller for personal information collected through this website. This means we determine the purposes and means of processing your personal data.
Contact details:
Serene Isle
42 Botanical Lane
Brisbane QLD 4000
Australia
Email: [email protected]
Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Consent: You have given clear consent for us to process your personal data for a specific purpose
- Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
- Legal obligation: Processing is necessary for compliance with a legal obligation
- Legitimate interests: Processing is necessary for our legitimate interests, provided these are not overridden by your rights and interests
Your Rights Under GDPR
If you are located in the European Union, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to Rectification
You have the right to request correction of any inaccurate personal data we hold about you, or to have incomplete data completed.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Where we rely on consent for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights
To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month. If your request is complex or we receive a large number of requests, we may extend this period by a further two months, in which case we will inform you.
Data Transfers
As we are based in Australia, personal data collected from EU users may be transferred to and processed in Australia. Australia has been recognised by the European Commission as providing an adequate level of data protection. We also implement appropriate safeguards for any international data transfers.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of data and the purposes of processing.
Complaints
If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority. In the EU, this would be the data protection authority in your country of residence.
Updates
We may update this GDPR information from time to time. We encourage you to review this page periodically for the latest information about our data protection practices.