Privacy Policy
Last updated: September 2026
Serene Isle is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
- Personal identification information: Name, email address, and any other details you provide when submitting inquiry forms or requesting services.
- Usage data: Information about how you interact with our website, including pages visited, time spent on pages, and navigation patterns.
- Technical data: Browser type, device information, IP address, and operating system.
How We Use Your Information
We use collected information for the following purposes:
- To respond to your inquiries and provide requested services
- To improve our website functionality and user experience
- To analyse usage patterns and optimise our content
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With service providers who assist in operating our website and delivering services, under strict confidentiality agreements
- When required by law or to respond to legal processes
- To protect our rights, safety, or property
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Inquiry data is typically retained for 24 months unless you request earlier deletion.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data
- Objection to processing
- Data portability
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Serene Isle
42 Botanical Lane
Brisbane QLD 4000
Australia
Email: [email protected]